30 Key Attributes Lodging Managers Need To Succeed In Their Career

by Jacob Brown

Tuesday, September 8, 2015

Lodging managers plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

The core tasks that lodging managers are likely to carry out include:

Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
Greet and register guests.
Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
Monitor the revenue activity of the hotel or facility.
Train staff members.
Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.

In order to successfully forge ahead with their careers, analysts in a survey carried out by U.S. Department of Labor (via O*NET) have marked out the following as important attributes that lodging managers would need. These attributes have been selected from characteristics and requirements strongly associated with the occupation. They are

Abilities: Enduring attributes of the individual that influence performance
Interests: Preferences for work environments. Occupational Interest Profiles (OIPs) are compatible with Holland's (1985, 1997) model of personality types and work environments. Six interest categories are used to describe the work environment of occupations: Realistic, Investigative, Artistic, Social, Enterprising, and Conventional. An OIP consists of six numerical scores indicating how descriptive and characteristic each work environment (or interest area) is for an occupation
Knowledge: Organized sets of principles and facts applying in general domains
Skills: These include basic skills, which are developed capacities that facilitate learning or the more rapid acquisition of knowledge. Plus cross-functional skills, which are developed capacities that facilitate performance of activities that occur across jobs
Style: Personal characteristics that can affect how well someone performs a job

We have listed out attributes which were scored 80% or more in terms of importance by the analysts.

Having a strong preference for enterprising work environments. Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Attribute Type: Interests Score: 100%

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Attribute Type: Knowledge Score: 93.8%

Being reliable, responsible, and dependable, and fulfilling obligations.
Attribute Type: Style Score: 93.4%

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Attribute Type: Knowledge Score: 89.8%

Being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Attribute Type: Style Score: 88%

Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Attribute Type: Style Score: 88%

The ability to communicate information and ideas in speaking so others will understand.
Attribute Type: Abilities Score: 87.6%

Accepting criticism and dealing calmly and effectively with high stress situations.
Attribute Type: Style Score: 86%

Being careful about detail and thorough in completing work tasks.
Attribute Type: Style Score: 86%

The ability to listen to and understand information and ideas presented through spoken words and sentences.
Attribute Type: Abilities Score: 85%

Adjusting actions in relation to others' actions.
Attribute Type: Skills Score: 85%

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Attribute Type: Skills Score: 85%

Being open to change (positive or negative) and to considerable variety in the workplace.
Attribute Type: Style Score: 84.6%

Being honest and ethical.
Attribute Type: Style Score: 83.4%

Motivating, developing, and directing people as they work, identifying the best people for the job.
Attribute Type: Skills Score: 82.4%

A willingness to lead, take charge, and offer opinions and direction.
Attribute Type: Style Score: 82.4%

Talking to others to convey information effectively.
Attribute Type: Skills Score: 82.4%

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Attribute Type: Skills Score: 82.4%

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Attribute Type: Abilities Score: 82.4%

The ability to identify and understand the speech of another person.
Attribute Type: Abilities Score: 82.4%

Being sensitive to others' needs and feelings and being understanding and helpful on the job.
Attribute Type: Style Score: 81.8%

Developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Attribute Type: Style Score: 81.8%

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Attribute Type: Knowledge Score: 81.2%

A willingness to take on responsibilities and challenges.
Attribute Type: Style Score: 80.6%

The ability to speak clearly so others can understand you.
Attribute Type: Abilities Score: 80%

The ability to read and understand information and ideas presented in writing.
Attribute Type: Abilities Score: 80%

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Attribute Type: Skills Score: 80%

Actively looking for ways to help people.
Attribute Type: Skills Score: 80%

Managing one's own time and the time of others.
Attribute Type: Skills Score: 80%

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Attribute Type: Knowledge Score: 80%