10 Key Attributes Concierges Need To Succeed In Their Career

by Ethan Jones

Thursday, August 20, 2015

Concierges assist patrons at hotel, apartment, or office building with personal services. They may also take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance. In order to successfully forge ahead with their careers, analysts in a survey carried out by U.S. Department of Labor (via O*NET) have marked out the following as important attributes that concierges would need. These attributes have been selected from characteristics and requirements strongly associated with the occupation. They are

Abilities: Enduring attributes of the individual that influence performance
Interests: Preferences for work environments. Occupational Interest Profiles (OIPs) are compatible with Holland's (1985, 1997) model of personality types and work environments. Six interest categories are used to describe the work environment of occupations: Realistic, Investigative, Artistic, Social, Enterprising, and Conventional. An OIP consists of six numerical scores indicating how descriptive and characteristic each work environment (or interest area) is for an occupation
Knowledge: Organized sets of principles and facts applying in general domains
Skills: These include basic skills, which are developed capacities that facilitate learning or the more rapid acquisition of knowledge. Plus cross-functional skills, which are developed capacities that facilitate performance of activities that occur across jobs
Style: Personal characteristics that can affect how well someone performs a job

We have listed out attributes which were scored 80% or more in terms of importance by the analysts.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Attribute Type: Knowledge Score: 96.4%

The ability to listen to and understand information and ideas presented through spoken words and sentences.
Attribute Type: Abilities Score: 87.6%

The ability to communicate information and ideas in speaking so others will understand.
Attribute Type: Abilities Score: 87.6%

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Attribute Type: Skills Score: 85%

Actively looking for ways to help people.
Attribute Type: Skills Score: 85%

The ability to identify and understand the speech of another person.
Attribute Type: Abilities Score: 82.6%

The ability to speak clearly so others can understand you.
Attribute Type: Abilities Score: 82.6%

Being aware of others' reactions and understanding why they react as they do.
Attribute Type: Skills Score: 82.4%

Having a strong preference for social work environments. Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Attribute Type: Interests Score: 81%

Talking to others to convey information effectively.
Attribute Type: Skills Score: 80%